Yerevan | Armenia
Open until filled
Line of Service: Internal Firm Services
Industry/Sector: Not Applicable
Specialism: IFS - Information Technology (IT)
Management Level: Associate
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.
To provide first level user support. To monitor and maintain some parts of server and network infrastructure. To report to IT manager about help desk activities and infrastructure support.
Role and responsibilities
- Provide an efficient and effective 1st line support service to company staff.
- Keep accurate record of problems in database, to allow for accurate reporting and developing of knowledge base.
- Manage the workload & prioritize daily tasks according to urgency level;
- Resolve the common issues basing on the team knowledge base and own experience;
- Manage and maintain company’s IT infrastructure
- Escalate unresolved, untypical issues as well as those which will take excessive time to resolve to the Application Experts and 2nd Level Helpdesk;
- Achieve assigned KPI levels.
Knowledge and skills required:
- Higher education in computer science or information technology
- Previous experience on similar role is an advantage
- Fluent English
- Good communication skills
- Ability to work under stress
- Good knowledge of MS Windows 10 and MS Office applications
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Desired Languages (If blank, desired languages not specified)
Travel Requirements: Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Apply on Company site
Please state that you learned of this announsments from www.youthcanal.am website.