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ՀԻՄՆԱԿԱՆ ԷՋ » ՀԱՅՏԱՐԱՐՈՒԹՅՈՒՆՆԵՐ » Աշխատանք, կարիերա » Թափուր աշխատատեղեր

VACANCY. EKENG
14.04.2018, 19:00

CUSTOMER SUPPORT REPRESENTATIVE

EKENG


Yerevan,
Armenia


Permanent


01.05.2018

JOB DESCRIPTION: EKENG CJSC Company is seeking a dedicated and qualified Customer Support Representative to handle customer requests, follow up with daily documentation and provide qualified service to different companies and individuals.

JOB RESPONSIBILITIES:

  • Accept company customers at office, listen and handle customer’s related requests keeping high manner of politeness.
  • Prepare daily documentation - contracts, certificates and other related documents demonstrating accurate and detailed approach to customer data.
  • Provide technical support to users by researching and answering questions; troubleshooting problems and providing distance support.
  • Follow strictly customer support policy and procedures, apply them in related transactions.
  • Answer incoming customer calls, provide assistance for registration in the system, follow up and update customer database.
  • Interact and coordinate with other departments to resolve customer issues.
  • Hand over various inquiries and complaints of customers, identify the priorities and conduct the requests up to their final resolution.
  • Provide daily statistics and reports.
  • Perform miscellaneous tasks assigned by the head of customer support department.

REQUIRED QUALIFICATIONS:

  • Higher education;
  • Minimum one-year experience in customer related field and good understanding of customer satisfaction principles.
  • Ability to work within a team and deal independently with customers in a fast paced, stressed environment.
  • Very responsible to start the job at assigned hours and to complete the work as expected.
  • Excellent manners, telephone and communication skills to handle different requests of customers.
  • Effective problem-solving skills and basic understanding of technical issues.
  • Very organized and detailed oriented personality to handle different data keeping high sense of confidentiality
  • Excellent knowledge of Armenian. Basic knowledge of English and Russian languages.
  • Advanced computer skills.

REMUNERATION/ SALARY: Based on experience.

APPLICATION PROCEDURES: Please send your CV to: armine.abelyan@ekeng.am. Only shortlisted candidates will be contacted for further interviews. No phone calls please.

www.ekeng.am

 


Please state that you learned of this vacancy from Youth Canal website.

 



Թեգեր: EKENG
Դիտումներ: 129

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